Thought Questions

Open Ended Problems

Discuss how a company:

Control Objectives

  • Determines a customer's product quality requirements.


  • Manufactures products that meet the customer's requirements.


(Can you locate a feedback loop?)







Discuss how your experiences with quality and cost influence your purchases.

Benefits of Low Variability

Consider your experiences in:

  • Buying Clothing
  • Selecting a restaurant
  • Buying a computer
  • Buying an automobile
Also, did you consider the experiences of your friends?









Discuss products that you have purchased and used; discuss which have little variance in product quality?

Benefits of Low Variability


1.   You are prohibited from discussing the quality of university classes, which is universally high!


2.    You might consider the quality of WEB sites for education.